International Return Policy

You can initiate a return for most of new and unopened items within 30 days of delivery for a refund. You must return items in their original conditions (not altered or damaged) with all original materials included with the shipment. We inspect all returned items before issue a refund.


Are There Any Rules Or Exception To The International Return Policy?

  • Non-returnable items
    • Air scrubbers replacement filters
    • Scented beads
    • Replacement parts
  • Packages and combos
    • Subject to 20% restocking fee
  • Air scrubbers
    • Subjects to 20% restocking fee

Can I Get An Exchange, Or Replacement?

  • At this time we are unable to process exchanges or replacements for international orders. If you wish to make an exchange or need a replacement, you must return the original item back to us and place a new order for replacement items. For assistance, please click here to contact us.


You must initiate a request with our customer service before sending the items back to our facility. To initiate a return on an international order, you must contact us within 30 days from the date your package arrives. Use the shipping methods of your choice – we recommend you use a service that offers returning. For assistance, please click here to contact us.