Air Chaser Guarantee and Warranty

Air Chaser, Inc. guarantees you the lowest online advertised price with its Price Match Guarantee. If you find an authorized XPOWER online retailer offering the same model for a lower total price including shipping costs, please contact us prior to ordering at (877) 800-5150 for a price adjustment.

Satisfaction Guaranteed

We strongly believe that your purchase will meet your needs; if you are dissatisfied with your selection, we gladly accept returns or exchanges within 30 days of purchase date. Please refer to our return policy under “Easy Returns” for more details.

Our Satisfaction Guarantee is only applicable on orders shipped within the contiguous United States, and not valid for Alaska, Hawaii, Puerto Rico,  Guam, Virgin Islands and/or international orders.

This warranty does not cover or apply to defects due directly or indirectly to misuse, abuse, disassembly, alteration, corrosive chemicals, improper voltage, fire, flood, negligence, accident, improperly or incorrectly performed maintenance or repair, or failure to perform necessary maintenance or repair, or if the use of this product is not in compliance with the instructions and specifications for its use.

Warranty Coverage

All XPOWER equipment (excluding parts and accessories) feature a 1- year limited warranty through the manufacturer. XPOWER’s Limited Warranty covers the unit (excludes POWER CORD) from defects in material and craftsmanship. The Warranty covers normal use for a term of one year from the original date of purchase including parts, labor, and one way shipping. Non-contiguous states must pay for round trip freight. A purchase receipt must be provided.

For Warranty service and parts replacement (US contiguous customer only), you must:

  1. Call 1-855-855-8868 for a RMA (Return-Merchandise-Authorization) number.

  2. Have original proof of purchase.

  3. Use the original undamaged packaging or an industrial certified packaging method.

End user will be responsible for shipping the unit (with RMA Number showing on the shipping label) to the XPOWER Service Department. XPOWER will inspect, assess and advise the repairs needed and the applicable cost, if any.

For users outside the US, please contact an XPOWER Distributor in your country or region for Warranty service and parts replacement.

Quick Order Processing

Shipping costs are calculated during the online order process to ensure that you know the total cost before submitting your credit card information.

All orders placed before 12:00 PM NOON Pacific Standard Time are shipped out on the same day.

Free Standard Shipping is available for orders totaling over $50 that are being shipped through FedEx Ground (Business address) or FedEx Home Delivery (Residential address) within the contiguous U.S.