BUY WITH CONFIDENCE. 30-DAY MONEY BACK GUARANTEE
At Air Chaser, customer satisfaction is our top priority. We strive for you to be happy with your order. If you are unsatisfied with your purchase from us for any reason, please contact us immediately so that we can do our best to further assist you.
Our return policy is both fast and easy. You have 30 days from the date of delivery to request a refund. Below, you’ll find the information you need to complete a successful return of your purchase.
HOLIDAY EXTENDED RETURN
We have extended our standard 30-day return policy for the holiday season. All qualified orders shipped between Nov. 30 and Dec. 31 can be returned up until Jan.31, 2019.
Our Satisfaction Guarantee allows you to return your purchase for any reason within 30 days from the date of delivery; all defective merchandise can be returned for a refund or exchanged, and shipping will be covered by Air Chaser. We will also accept returns and exchanges on non-defective merchandise (excluding Parts, Filter Replacements & Scented Refills ) within 30 days from the date of delivery. To qualify for a refund, all the following conditions must be met:
- A return authorization form must be requested from our Customer Care Team within 30 days of the delivery date. To request a return authorization and instructions on how to proceed with a return, please contact us at
At toll free number (877) 800-5150, [email protected], or live chat for a RMA (Return Merchandise Authorization) number.
- All products that are new with the retail packaging never opened can be returned to Air Chaser for a full refund within 30 days from the day of delivery.
- Freight charges are not refundable.
- We will process a refund after the returned item is received and inspected. Refund processing may take 3 to 5 business days.
- Restocking fee will be applied if returned item is without its packaging or in a damaged box, is missing items or is in unsatisfactory condition. Air Chaser retains the right to either refuse delivery of such return or charge you a 15% restocking fee of the original price of the product or the retail value of the missing accessories or parts, whichever is higher.
- Parts, Air Scrubber Filter Replacements & Scented Bead Refills are non-refundable or exchange. For any questions please contact our customer services.
WHOLESALE RETURN POLICY (PACKAGE, COMBO & BULK BUYS)
Wholesale, packages, combo packages, and bulk buys offer great savings up to 40% off our original price. We offer wholesale buying opportunity to help our customers save time and help their business make more profits. Air Chaser selects the highest quality products for our customers and stands behind the products we sell. If you are not completely satisfied with a purchase made we will give you a refund or exchange within the guidelines below.
Please note – our wholesale offers are very limited and in high demand. Therefore, they are subject to restocking & processing fee once a return is initiated.
- Once an order has been placed it can be cancelled within 24 hours of placing the order.
- Any reductions to your order or cancellations not reported within 24 hours will be issued a restocking fee of 15% of the total deducted from your order.
- Defective items can be returned for a full refund or exchanged, and shipping will be covered by Air Chaser
- Parts, Filter Replacements & Scented Refills are non-refundable or exchange. For any questions please contact our customer services.
- All Wholesale purchases are subject to a 15% restocking fee
- All merchandise must be returned unopened, unused, and in its original packaging.
- We don’t accept returns for Wholesale used items.
- Air Chaser does not reimburse the outgoing or return shipping charges unless the return is due to a defect in quality.
If you have a question about any of these policies please give us a call and we’ll discuss them in further detail.