BUY WITH CONFIDENCE. 30-DAY MONEY BACK GUARANTEE
At Air Chaser, customer satisfaction is our top priority. We strive for you to be happy with your order. If you are unsatisfied with your purchase from us for any reason, please contact us immediately so that we can do our best to further assist you.
Our return policy is both fast and easy. You have 30 days from the date of delivery to request a refund. Below, you’ll find the information you need to complete a successful return of your purchase.
Our Satisfaction Guarantee allows you to return your purchase for any reason within 30 days from the date of delivery; all defective merchandise can be returned for a refund or exchanged, and shipping will be covered by Air Chaser. We will also accept returns and exchanges on non-defective merchandise (excluding Parts, Filter Replacements & Scented Refills ) within 30 days from the date of delivery. To qualify for a refund, all the following conditions must be met:
- A return authorization form must be requested from our Customer Care Team within 30 days of the delivery date. To request a return authorization and instructions on how to proceed with a return, please contact us at
At toll free number (877) 800-5150, [email protected], or live chat for a RMA (Return Merchandise Authorization) number.
- All products that are new with the retail packaging never opened can be returned to Air Chaser for a full refund within 30 days from the day of delivery.
- Freight charges are not refundable.
- We will process a refund after the returned item is received and inspected. Refund processing may take 3 to 5 business days.
- Restocking fee will be applied if returned item is without its packaging or in a damaged box, is missing items or is in unsatisfactory condition. Air Chaser retains the right to either refuse delivery of such return or charge you a 15% restocking fee of the original price of the product or the retail value of the missing accessories or parts, whichever is higher.
- Parts, Air Scrubber Filter Replacements & Scented Bead Refills are non-refundable or exchange. For any questions please contact our customer services.
FREE PRODUCT or FREE GIFT RETURN POLICY
A refund will be issued on a return that included free product(s) or free gift(s) providing the return is within 30 days of original purchase date. The account will be charged for the retail value of the free product or free gift if the original purchase is returned without the free product(s) or free gift(s). General return policies and inspections still apply.
WHOLESALE RETURN POLICY
Wholesale Packs, Combo Packages, and Bulk Buys gives huge savings up to 40% off MSRP. We offer wholesale buying opportunities to help our customers save time and help their business make more profits. Air Chaser selects the highest quality products for our customers and stands behind the products we sell. If you are not completely satisfied with a purchase made within 30 days, we will give you a refund or exchange within the guidelines below.
- Defective items can be returned for a full refund or exchanged and shipping will be covered by Air Chaser (only to Continental United States)
- Parts, Filter Replacements & Scented Refills are not refundable and exchangeable. For any questions please contact our customer services.
- All Wholesale purchases are subject to a 15% restocking fee.
- All merchandise must be returned unused, and in its original condition and packaging.
- We do not accept returns for Wholesale Packs, Combo Packages, and Bulk Buys used items.
- Air Chaser does not reimburse the outgoing or return shipping charges unless the return is due to a defect in quality.
- Orders that are marked at shipped cannot be canceled.
UNDELIVERABLE & REFUSED SHIPMENT
- Air Chaser is not responsible for lost, stolen, or undeliverable shipped orders due to incorrect shipment information.
- We reserve the right to charge a 15% restocking fee to all undeliverable and refused shipments.
- All of our items are offered with Free Standard Ground Shipping one way. Shipping and handling charges will apply on any re-shipments due to refused or undeliverable orders caused by incorrect shipping information.
- Please be aware that any expedite shipment costs are non-refundable.
- An adult signature will be required at the time of delivery of all orders $500 or more. Air Chaser is not responsible for undeliverable and refused shipment.
- If you authorize delivery signature to be released (please notify us while placing the order), Air Chaser is not responsible for any lost or stolen shipment without signature requirement.
If you have a question about any of these policies please give us a call and we’ll discuss them in further detail.
INTERNATIONAL RETURN POLICY
You can initiate a return for most of new and unopened items within 30 days of delivery for a refund. You must return items in their original conditions (not altered or damaged) with all original materials included with the shipment. We inspect all returned items before issue a refund.
Are There Any Rules Or Exception To The International Return Policy?
- Non-returnable items
- Air scrubbers replacement filters
- Scented beads
- Replacement parts
- Packages and combos
- Subject to 20% restocking fee
- Air scrubbers
- Subjects to 20% restocking fee
Can I Get An Exchange, Or Replacement?
- At this time we are unable to process exchanges or replacements for international orders. If you wish to make an exchange or need a replacement, you must return the original item back to us and place a new order for replacement items. For assistance, please click here to contact us.
TO REQUEST A RETURN
You must initiate a request with our customer service before sending the items back to our facility. To initiate a return on an international order, you must contact us within 30 days from the date your package arrives. Use the shipping methods of your choice – we recommend you use a service that offers returning. For assistance, please click here to contact us.