Frequently Asked Questions

Accounts

How do I create an account?

At the top of the Air Chaser page, click on “Log in / Register”.

  1. Enter your email address.
  2. Click “Create Your Account”.
  3. Enter your personal information.
  4. Click “Register”.
How do I log into my account?

At the top of the Air Chaser page, click on “Log in / Register”.

  1. Under the “Already Registered?” section of the page, enter your login information.
  2. Click “Log in”.
  3. You will be directed to the brought to the My account” page.
How do I add my street address? (First time logging in)

At the top of the Air Chaser page, click on “Log in / Register”.

  1. Log in to your account.
  2. Under “My Account”, select “My addresses”.
  3. Click “Add New Address” and enter your information.
  4. Click “Save”.
How do I change my street address and/or phone number?

At the top of the Air Chaser page, click on “Log in / Register”.

  1. Log in to your account.
  2. Under “My account”, select “My addresses”.
  3. Click “Update” to edit your address and phone number.
  4. Click “Save” when completed, and your information will be immediately updated.
I’ve forgotten the password to my account! What should I do?

At the top of the Air Chaser page, click on “Log in / Register”.

  1. Under the “Already Registered?” section, click on “Forget your password?”
  2. Enter your email address and click “Validate”.
  3. You will receive an email from Air Chaser with a link to reset your password.
  4. Click on the link in the email, and you’ll be sent a new temporary password.
How can I change my password?

At the top of the Air Chaser page, click on “Log in / Register”.

  1. Enter your login information.
  2. Under “My account,” click on “My personal information”.
  3. Type in your current password, the new password, and the new password one more time in the “Confirmation” textbox.
  4. Click “Save.” Your password is now changed.
What is the Referral program?

This is our way of thanking our loyal customers. After your first purchase, you will receive the opportunity to sponsor a friend by referring him/her to our website. You will receive a 5% voucher in your email to be used for future purchases; however, it is non-transferrable (please see the Terms and conditions page).

Billing & Payments

What forms of payments do you accept?

We accept all major credit and debit cards: Visa, MasterCard, American Express, & Discover. We also accept PayPal.

The payment page won’t let me proceed and/or I’m getting an error. What does this mean?

This could mean one of three things:

  1. Incorrect payment information.
  2. Incorrect billing address.
  3. An address mismatch with what is on file with your credit/debit card issuer.

Please go back and make sure that all the information is correct before you re-submit. You may want to consult with your credit card issuer and/or bank to be sure the addresses are correct.

When will my credit card be charged?

Your credit card will charged on the same day that the order was placed. A payment confirmation will be emailed to you shortly after payment has been accepted.

I called to cancel an order. When will I receive the credit back into my credit/debit card account?

You will receive a credit back into your credit/debit card account within 7-10 business days.

Order Fulfillment & Shipping

What shipping carriers do you use to ship out orders?

We ship via FedEx, UPS and United States Postal Service.

I live outside of the United States. Do you ship internationally?

Yes, we do. If you wish to place an order, please contact us at (877) 800-5150. You may also email us at [email protected], and a Customer Service Representative will assist you within 1 business day.

How much will you charge for shipping?

US Shipping

  • FREE Shipping through either USPS Priority Mail, FedEx Ground (Business address) and FedEx Home Delivery (Residential address) is available for orders over $50
  • Cost varies for parts and special shipping arrangements (FedEx Express, FedEx 2Day, FedEx Standard Overnight and FedEx Priority Overnight) and is based on dimensions, weight, and destination

International

  • Cost will vary based on dimensions, weight, and destination
When do you ship out orders?

If the order was placed before 12:00 PM Pacific Standard Time, the order will be shipped out on the same business day. Otherwise, it will be shipped out on the next business day. If the business day falls on a National holiday, it will be shipped out on the business day following the National holiday period.

How do I know when my order has been shipped?

We will notify you through email that your order has been shipped, and the tracking information will be included as well. You may also check your order status by logging into your account and clicking “History and details of my orders”. If a tracking number is provided, your order has already left our warehouse and is currently in transit.

I never received a tracking number. How can I obtain my tracking number?

You may obtain your tracking number through one of the following four ways:

  1. Submit an online message via the Contact Air Chaser page.
  2. Send an email to: [email protected]
  3. Contact us through live chat on our website.
  4. Give us a call at (877) 800-5150
  5. In order to provide you with the right information, we will need your first and last name, email, and order number.
I want to receive the item before the holiday rush. Do you offer Overnight/Next Day Delivery?

Yes, we offer FedEx Standard Overnight and FedEx Priority Overnight. Please call us at (877) 800-5150 to place an order, and our friendly Customer Service Representative will be more than happy to arrange it.

What are the cutoff dates for holiday shipments?

Our holiday cutoff dates are as follows:

Christmas Eve & Christmas Day

FedEx Ground – Dec 16, 2016

FedEx Home Delivery – Dec 16, 2016

FedEx Express Saver – Dec 19, 2016

FedEx 2Day – Dec 21, 2016

FedEx Standard Overnight – Dec 22, 2016

FedEx Priority Overnight – Dec 22, 2016

USPS First Class mail – Dec 20, 2016

USPS Priority Mail – Dec 21, 2016

I am ordering several items and/or parts. Do you offer custom shipping rates for bulk orders?

Yes, we do! Please contact us at (877) 800-5150, [email protected], or live chat to request a custom shipping rate for bulk orders.

I received my order today and it arrived damaged. What should I do?

Please retain the original packaging and contact us immediately at (877) 800-5150, and we will provide you with a return shipment label along with instructions. If we determine that the carrier is at fault, we will file a claim with the carrier on your behalf.

I want to cancel an order that I placed. How can I do that?

Please call us at (877) 800-5150 or email us at [email protected] as soon as possible. If the package has been picked up, we will attempt to intercept the carrier; however, this does not guarantee that the intercept will occur. A $13 per package cancellation fee will be assessed in the event that we are unable to intercept the carrier.

Returns

I would like to return an item. Do you allow returns?

Yes, we do! We offer a 30-day Satisfaction Guarantee wherein you are allowed to return item(s) for any reason within a 30-day period from the date of purchase. Please give us a call at (877) 800-5150 or email us at [email protected] to obtain a RMA (Return Merchandise Authorization) number (Terms and conditions apply).

Buyers are responsible for return shipping, unless otherwise noted.

I returned an item under the 30-day Satisfaction Guarantee. What is the turnaround time?

Once we receive the item, it will generally take 3-5 business days to process. When the item has been confirmed to be defect-free, we will ship out your exchange or issue you a direct refund.

Is there a restocking fee for returns that are past the 30-day Satisfaction Guaranteed?

There may be a nominal restocking fee on non-defective item(s) that will be assessed on a case-by-case basis.

What is your return policy for defective equipment?

If an equipment fails during the 30-day warranty period shown on your invoice, please give us a call at (877) 800-5150 or email us at [email protected] to obtain a RMA (Return Merchandise Authorization) number. Once you have the RMA number, please ship the item back to us. After we receive the item, it will generally take 3-5 business days ( including the turnaround time for us to send the item to the return department for inspection, diagnostics, and/or repair and returned to us) before issuing a replacement or refund. If we determine that the item is covered by the limited warranty, you will receive a replacement or refund.