Frequently Asked Questions

Accounts

At the top of the Air Chaser page, click on “Log in / Register”.

  1. Enter your email address.
  2. Click “Create Your Account”.
  3. Enter your personal information.
  4. Click “Register”.

At the top of the Air Chaser page, click on “Log in / Register”.

  1. Under the “Already Registered?” section of the page, enter your login information.
  2. Click “Log in”.
  3. You will be directed to the brought to the My account” page.

At the top of the Air Chaser page, click on “Log in / Register”.

  1. Log in to your account.
  2. Under “My Account”, select “My addresses”.
  3. Click “Add New Address” and enter your information.
  4. Click “Save”.

At the top of the Air Chaser page, click on “Log in / Register”.

  1. Log in to your account.
  2. Under “My account”, select “My addresses”.
  3. Click “Update” to edit your address and phone number.
  4. Click “Save” when completed, and your information will be immediately updated.

At the top of the Air Chaser page, click on “Log in / Register”.

  1. Under the “Already Registered?” section, click on “Forget your password?”
  2. Enter your email address and click “Validate”.
  3. You will receive an email from Air Chaser with a link to reset your password.
  4. Click on the link in the email, and you’ll be sent a new temporary password.

At the top of the Air Chaser page, click on “Log in / Register”.

  1. Enter your login information.
  2. Under “My account,” click on “My personal information”.
  3. Type in your current password, the new password, and the new password one more time in the “Confirmation” textbox.
  4. Click “Save.” Your password is now changed.

This is our way of thanking our loyal customers. After your first purchase, you will receive the opportunity to sponsor a friend by referring him/her to our website. You will receive a 5% voucher in your email to be used for future purchases; however, it is non-transferrable (please see the Terms and conditions page).

Billing & Payments

We accept all major credit and debit cards: Visa, MasterCard, American Express, & Discover. We also accept PayPal.

This could mean one of three things:

  1. Incorrect payment information.
  2. Incorrect billing address.
  3. An address mismatch with what is on file with your credit/debit card issuer.

Please go back and make sure that all the information is correct before you re-submit. You may want to consult with your credit card issuer and/or bank to be sure the addresses are correct.

Your credit card will charged on the same day that the order was placed. A payment confirmation will be emailed to you shortly after payment has been accepted.

You will receive a credit back into your credit/debit card account within 7-10 business days.

Order Fulfillment & Shipping

We ship via FedEx, UPS and United States Postal Service.

Yes, we do. If you wish to place an order, please contact us at (877) 800-5150. You may also email us at [email protected], and a Customer Service Representative will assist you within 1 business day.

US Shipping

  • FREE Shipping through either USPS Priority Mail, FedEx Ground (Business address) and FedEx Home Delivery (Residential address) is available for orders over $50
  • Cost varies for parts and special shipping arrangements (FedEx Express, FedEx 2Day, FedEx Standard Overnight and FedEx Priority Overnight) and is based on dimensions, weight, and destination

International

  • Cost will vary based on dimensions, weight, and destination

If the order was placed before 12:00 PM Pacific Standard Time, the order will be shipped out on the same business day. Otherwise, it will be shipped out on the next business day. If the business day falls on a National holiday, it will be shipped out on the business day following the National holiday period.

We will notify you through email that your order has been shipped, and the tracking information will be included as well. You may also check your order status by logging into your account and clicking “History and details of my orders”. If a tracking number is provided, your order has already left our warehouse and is currently in transit.

You may obtain your tracking number through one of the following four ways:

  1. Submit an online message via the Contact Air Chaser page.
  2. Send an email to: [email protected].
  3. Contact us through live chat on our website.
  4. Give us a call at (877) 800-5150
  5. In order to provide you with the right information, we will need your first and last name, email, and order number.

Yes, we offer FedEx Standard Overnight and FedEx Priority Overnight. Please call us at (877) 800-5150 to place an order, and our friendly Customer Service Representative will be more than happy to arrange it.

Our holiday cutoff dates are as follows:

Christmas Eve & Christmas Day

  • FedEx Ground – Dec 14, 2018
  • FedEx Home Delivery – Dec 14, 2018
  • FedEx Express Saver – Dec 18, 2018
  • FedEx 2Day – Dec 19, 2018
  • FedEx Business Overnight – Dec 20, 2018
  • FedEx Residential Overnight – Dec 21, 2018
  • USPS Priority Mail – Dec 14, 2018

Yes, we do! Please contact us at (877) 800-5150, [email protected], or live chat to request a custom shipping rate for bulk orders.

Please retain the original packaging and contact us immediately at (877) 800-5150, and we will provide you with a return shipment label along with instructions. If we determine that the carrier is at fault, we will file a claim with the carrier on your behalf.

Please call us at (877) 800-5150 or email us at [email protected] as soon as possible. If the package has been picked up, we will attempt to intercept the carrier; however, this does not guarantee that the intercept will occur. A $13 per package cancellation fee will be assessed in the event that we are unable to intercept the carrier.

Returns

Yes, we do! We offer a 30-day Satisfaction Guarantee wherein you are allowed to return item(s) for any reason within a 30-day period from the date of purchase. Please give us a call at (877) 800-5150 or email us at [email protected] to obtain a RMA (Return Merchandise Authorization) number (Terms and conditions apply).

Buyers are responsible for return shipping, unless otherwise noted.

Once we receive the item, it will generally take 3-5 business days to process. When the item has been confirmed to be defect-free, we will ship out your exchange or issue you a direct refund.

There may be a nominal restocking fee on non-defective item(s) that will be assessed on a case-by-case basis.

If an equipment fails during the 30-day warranty period shown on your invoice, please give us a call at (877) 800-5150 or email us at [email protected] to obtain a RMA (Return Merchandise Authorization) number. Once you have the RMA number, please ship the item back to us. After we receive the item, it will generally take 3-5 business days ( including the turnaround time for us to send the item to the return department for inspection, diagnostics, and/or repair and returned to us) before issuing a replacement or refund. If we determine that the item is covered by the limited warranty, you will receive a replacement or refund.